Refund policy

Returns, Exchanges & Refunds

We hope you like our products as much as we do. If you would like to return an item for any reason, you can do so within 30 days of delivery for an exchange or refund.

We ask that you return the products in their original condition, with all tags and labels still attached and in their original packaging. We cannot guarantee a full refund if an item, for any reason, shows signs of wear or is not returned in its original condition and packaging.

Please note that for reasons of health & safety, we do not accept returns of K-Masks that have been unsealed. We only accept returns of K-Masks in the unlikely event that it has been received in unsatisfactory condition that show manufacturing faults.

 

Process

  • Exchanges

If you would like to exchange your KYMIRA item or would prefer a different size, please send the item back to us and indicate an exchange on the internal paperwork.

We ask that the cost of return is handled by the customer, but KYMIRA will send back your newly exchanged product with complimentary shipping.

  • Returns & Refunds

KYMIRA asks customers to cover the cost of returning goods to us for a refund.

Please make sure you include your completed KYMIRA returns slip in the return package, or information of your customer name, order number, and address, and your process request.

If an item is sent back to us with no prior communication, or we are unable to determine who it is from, this may prevent us from being able to process a refund.

In the unlikely event that an item is being returned due to a fault, we are happy to refund postage costs to the customer where proof of postage is supplied. This would cover instances such as damaged or faulty goods, or an incorrect order being received.

Refunds will be processed and returned to the customer within 5 working days.

 

Contacting Us

We try our best to make sure every customer is happy with their experience purchasing from KYMIRA, so if you have any questions about a return or an exchange please contact info@kymira.com or use our website's contact form to get in touch with the team.

We aim to reply within 2 business days, but please bear with us over bank holidays and busier periods.

More information can be found in our Terms and Conditions.